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MailCat Logo
AI-Assisted CRM Solution For

Integrated Onboarding and Customer Support

MailCat is an A.I.-powered customer relationship management solution that modernises and brings unprecedented efficiency to your customer service. With MailCat, you can say goodbye to manual ticket processing as it automatically filters, categorises, concatenates incoming tickets and triggers responses, empowering your Customer Service team to provide timely support based on parameters such as the category or severity level of the issues.

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Features
Automated Categorisation
Automated Categorisation

With advanced A.I. algorithms, incoming tickets are automatically sorted and routed into categories such as urgency, responsible departments, and customer types.

Natural Language Processing (NLP)
Natural Language Processing (NLP)

MailCat employs NLP to understand the content of queries and enhance categorisation accuracy, facilitating contextually relevant auto-replies.

Intelligent Support Escalation
Intelligent Support Escalation

High-priority tickets can be escalated for immediate attention, based on urgency, complexity, or customer value

Rule-based Response Triggers
Rule-based Response Triggers

Specific responses or actions are triggered upon company-defined rules that can be based on conditions such as ticket type, priority, customer status, or specific keywords within the ticket content.

Tickets Merge or Concatenation
Tickets Merge or Concatenation

Related or duplicated submissions are identified and merged into a single ticket to address fragmented communication and inefficiencies in the support process.

Integration with Your Current Systems
Integration with Your Current Systems

Deploy MailCat on your existing email system, be it Outlook, Gmail, Hotmail, or others. Enjoy the functions with your familiar interface and environment.

Single Platform For Multiple Channels
Single Platform For Multiple Channels

The MailCat platform processes tickets coming from different channels, such as direct email and website contact form, simultaneously, ensuring streamlined and synced support across channels.

Local Data Processing and Storage
Local Data Processing and Storage

Support tickets often contain sensitive company and user data. Deploying MailCat locally ensures all data processing and storage happen within your own infrastructure.

MailCat Diagram
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