Build loyalty online and offline.
The Ultimate Omnichannel
CRM Solution Powered by AI
CRM Solution Powered by AI
MailCat modernises and brings unprecedented efficiency to your customer service channels — from online helpdesk to call centre.
Take the leap.
Let AI handle the workflows, so you can focus on building relationships
MailCat gets the following tasks done with one click.
Merge
Related submissions are identified and merged into a single ticket to address fragmented communication and inefficiencies in the support process.
Remove Duplicates
MailCat identifies duplicate tickets and removes them, decluttering your inbox.
Categorise
With advanced AI algorithms, incoming tickets are automatically sorted and routed into categories such as urgency, responsible departments, and customer types.
Hybrid Response — Generative AI with Human-in-the-Loop
Powered by custom Natural Language Processing AI models, MailCat generates contextual response to tickets that can be sent automatically or manually, creating the optimal response model that combines AI efficiency and human empathy.
Undo
Reverse all changes made to your inbox with the click of a button - no technical knowledge or complicated setups required.
Get Source
Different channels have different expectations for response times, tailor your response strategies based on the ticket’s origin.
Why MailCat?
Automation at its best - free-up the time wasted on low-value tasks
Impress your customers with rapid issue resolution
Generative AI that is built for B2C interactions
Manage the customer interactions from various channels in one place
Zero learning curve and minimal setup — plug into your existing email system
Highly customisable - AI in your complete control
Make Your Own MailCat
Support Channels
Consolidate all your support channels, such as email, website contact forms, chatbots, telephone, social media, WhatsApp... into one platform.
Workflow Automation
Define the rules that trigger specific actions to automate the ticket handling process and improve resolution times. These rules can be tailored to criteria such as team delegation, customer status, or keywords.
Email-based Deployment
Deploy MailCat on your existing email system, be it Outlook, Gmail, Hotmail, or others. Enjoy the functions with your familiar interface and environment.
Data Protocols and Compliance
Support tickets can contain sensitive company and user data. By deploying MailCat locally, you can ensure that all data processing occurs within your infrastructure and complies to your protocols.
Configure Ticket Classification
Define the ticket categories, MailCat will analyse the content of a support ticket and perform automatic classification accordingly.
Customise Your Workflow, Your Way
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