Terms and
Privacy Policies Hub
Your one-stop destination for understanding your rights and obligations regarding your use of our website and services.
Explore the following sets of terms:
Website Terms of Use
Website Privacy Policy
BINGO Demo Terms of Service and Privacy Policy
BINGO on-Demand Terms of Service
BINGO on-Demand Privacy Policies
This website is maintained by ParallelChain Lab.
Website Terms of Use
Welcome to ParallelChain Lab's official website (https://parallelchain-lab.io) (the "Site"). The Website Terms of Use ("Terms") on this page, together with the Website Privacy Policy, set out the terms governing the use of the Site, which includes the subdomains of the Site. By continuing to use the Site, you acknowledge you have read, understood, and agreed to be bound by these Terms. If you disagree with any part of the Terms, you must stop using the Site immediately.
1. Definitions and Interpretations
In these Terms, unless the context otherwise requires, the following expressions have the following meanings:
  • Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, the Site; and
  • We/us/our” means ParallelChain Lab Private Limited, a Singapore-registered company.
  • You” or “user” refers to you, as an individual user, and/or as an authorised representative of an organisation you represent.
2. Access to the Site
Access to the Site is granted free of charge on an "as is" and "as available" basis. We reserve the right to modify, suspend, or discontinue any aspect of the Site without notice.
3. Changes to the Site
We may alter and update the Site (or any part of it) at any time to update information on our products and services.
4. Changes to These Terms of Use
4.1 We May Alter These Terms at Any Time
Your use of the Site constitutes your acceptance of these Terms. Consequently, any changes made to these Terms will apply to your use of the Site the first time you use it after the changes have been implemented. You are therefore advised to check this page regularly for any updates.
4.2 Conflict Between Versions of These Terms
Should any conflict arise between current and previous versions of these Terms, the most recent version takes precedence unless we explicitly state otherwise.
5. Intellectual Property Rights
5.1 Content Ownership
All Content included on the Site and the copyright and other intellectual property rights in that Content are owned by or licensed to us, unless specifically labelled otherwise.
5.2. Usage Permission
You may access, view, and use the Site in a web browser (including any web browsing capability built into other types of software or app) and you may download the Site (or any part of it) for caching (this usually occurs automatically).
5.3. Modification Permission
You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from the Site must not be used separately from accompanying text.
5.4. Ownership Status
Our status as the owner and author of the Content on the Site (or that of identified licensors, as applicable) must always be acknowledged.
5.5. Commercial Usage
You may not use any Content from the Site for commercial purposes without first obtaining a written approval or official licence from us (or our licensors, as applicable). This clause is intended to prevent the unauthorised commercial exploitation of our Content. However, this does not preclude the normal access, viewing, and use of the Site for general information purposes by business users or consumers.
7. Third-Party Sites
7.1 Reliance on Information Posted
The Site may include links to third-party sites which are not under our control. We bear no responsibility for the content or accuracy of these external sites.
7.2 Links from the Website
The inclusion of a link to another website on the Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
8. Disclaimers
8.1 Reliance on Information Posted
The Content on the Site is offered for general informational purposes and should not be construed as professional advice.
8.2 Content Contemporaneity
We make reasonable efforts to ensure that the Content on the Site is complete, accurate, and up to date, but we make no warranties, representations, or guarantees (express or implied) that this will always be the case.
8.3 Disclaimer of Warranties
If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to the Site and Content.
9. Limitation of Liability
9.1 Unrestricted Liability
Nothing in these Terms excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
9.2 No Liability for Business Users
If you are a business user (i.e. you are using the Site in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Site or the use of or reliance upon any Content included on the Site.
9.3 No Liability for Business Losses
If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
10. Site Security and Use
10.1 Site Security and Risk of Viruses
We exercise reasonable skill and care to ensure that the Site is secure and free from viruses and malware; however, we do not guarantee that this is the case.
10.2 User Responsibility for Security
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
10.3 Prohibition of Malware Distribution
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via the Site.
10.4 Unauthorised Access Restriction
You must not attempt to gain unauthorised access to any part of the Site, the server on which the Site is stored, or any other server, computer, or database connected to the Site.
10.5 Denial of Service Attacks Prohibition
You must not attack the Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
10.6 Legal Consequences of Causing Security Breaches
By breaching the provisions of Parts 10.3 to 10.5, you may be committing a criminal offence under the relevant regulations. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use the Site will cease immediately in the event of such a breach.
11. Acceptable Use
11.1 Lawful Use
You may only use the Site in a lawful manner:
  1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
  2. You must not use the Site in any way, or for any purpose, that is unlawful or fraudulent; and;
  3. You must not use the Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
11.2 Breach Consequences
If you fail to comply with the provisions of this Part 11, you will be in breach of these Terms. We may take one or more of the following actions in response:
  1. Suspend or terminate your right to use the Site;
  2. Issue you with a written warning;
  3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  4. Take further legal action against you, as appropriate;
  5. Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
  6. Any other actions which we deem reasonably appropriate (and lawful).
11.3 Liability Exclusion
We hereby exclude any and all liability arising out of any actions that we may take (including, but not limited to those set out above in Part 11.2) in response to your breach.
12. How We Use Your Personal Information
We will only use your personal information as set out in our Privacy Policy.
13. Rules of Communication and Interaction With the Site
Since the Site enables the possibility to submit requests to us, or interact with us by other means, you should comply with the following rules. Failure to comply with these rules may result in you being blacklisted by us and barred from communicating with us in the future:
  • You must not use obscene language;
  • You must not send messages that are abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • You must not send messages that are intended to promote or incite violence;
  • You must not send us 'spam';
  • You will not send messages or upload to the Site viruses, Trojan horses, worms or other computer programming routines that are intended to damage, interfere with, intercept or expropriate the Site, any system, or information;
  • You must not impersonate other people, except during participation in our product demo or testing activities where you are invited by us to try to spoof our models.
14. Law and Jurisdiction
These Terms, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of Singapore.
Website Privacy Policy
Welcome to ParallelChain Lab's official website (https://parallelchain-lab.io) (the "Site"). The Site has two sets of Privacy Policy. One applies to general visitors to the Site as detailed in Section 1; the other one applies to individuals interacting with ParallelChain Lab's identity verification solutions, including “BINGO by ParallelChain”, that are hosted under the Site, (the "Services") as detailed in Section 2, collectively, “Privacy Policy”.
The Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit the Site, use our applications, products, or Services, or interact with us in any other manner.
1. Definitions and Interpretations
In Privacy Policy, unless the context otherwise requires, the following expressions have the following meanings:
  • We/us/our” means ParallelChain Lab Private Limited, a Singapore-registered company.
  • You” or “user” refers to you, as an individual user, and/or as an authorised representative of an organisation you represent.
  • Client(s)” refers to the legal entity to which ParallelChain Lab provides Services, “Subject(s)” refers to any entity in respect of whom the identity verification procedure (or any of its elements) is performed as part of the Services provided to a Client; collectively, “User(s)”.
  • Visitor(s)” refers to anyone who visits, views, and uses the Site.
  • Personal Data” includes any data or combination thereof provided by you or gathered through your engagement with our Services, identifying you as an individual or representing an organisation.
2. Acceptance of Privacy Policy
Please read this Privacy Policy carefully and ensure that you understand it. Your continued use of the Site and Services is deemed as acceptance of this Privacy Policy. If you disagree with any part of this Privacy Policy, please discontinue use of the Site and Services immediately.
3. Scope of Privacy Policy
This Privacy Policy applies only to your use of the Site and Services. It does not extend to any websites that are linked to or from the Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by third-party websites you connect to and we advise you to check the privacy policies of any such websites before providing any data to them.
4. Changes to Privacy Policy
This Privacy Policy is constantly reviewed and amended in order to provide appropriate compliance with the relevant data protection laws. We reserve the right to make amendments to Privacy Policy at any time and for any reason. Any amendments will be effective immediately upon us posting the updated Privacy Policy on the Site. Visitors of the Site waive the right to receive specific notice about such amendments. Visitors are invited to review this Privacy Policy at any time to stay informed about updates.
5. General Visitors to the Site
This Section 1 governs Visitors’ access to and use of the Site. Section 1 should not be considered an agreement which specifies contractual obligations for the provision of Services. They also do not alter in any way any other agreement one may have with ParallelChain Lab.
We collect necessary data about Visitors via cookies. Some interactions with the Site, such as filling out forms, receiving feedback for requests, or participating in testing of our technology demo, may lead to the collection of other Personal Data.
5.1 Personal Data Processing Principles That We Adhere To:
We adhere to the principles of personal data protection as envisaged in the EU GDPR and other applicable laws. In accordance with these principles, Personal Data is
  • Processed fairly and lawfully and in a transparent manner in relation to the Subjects;
  • Processed for specified, explicit, and legitimate purposes only and not further processed in a manner that is incompatible with those purposes;
  • Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed;
  • Kept accurate and up to date;
  • Not retained longer than necessary; and
  • Processed in a manner that ensures their appropriate security.
5.2 Purposes, Types, and Retention Period of Personal Data Processing
We only process Personal Data according to the purpose limitations below.
Contact forms purposes:
  • We collect and process Personal Data in order to provide Visitors with the information requested from us using Site forms. These Personal Data will be kept for three years to enable us to re-contact in the event of unforeseen circumstances.
Marketing purposes:
  • We email subscribers if they have previously consented to it using the relevant Site forms. We may also email or otherwise notify our existing Clients of new products and functions of our Services in terms of ‘soft opt-in’, meaning that our Clients would want to stay tuned for better offers and Service benefits. These Personal Data will be kept until unsubscribing by following the respective link in the email.
Cookie processing purposes:
  • When Visitors interact with the Site in any way, we collect and process cookie files to store Visitors’ preferences and settings, enable Visitors to sign in, personalise content and advertising, combat fraud, and analyse the incoming traffic. Cookies-related data may include IP address, equipment information, and location information, etc. Cookies data will be kept for one day to one year, depending on the data types.
Event purposes:
  • We hold various online and offline events, such as webinars, workshops, and conferences for which Visitors can sign up. In such cases, we process data to enable Visitors to register for the event, receive a reminder, and provide ancillary information. Once obtained for the event, Visitors’ data is added to and managed through the contact database. Where permitted by law, a member of our team may contact Visitors if we determine through Visitors’ submissions that they may be interested in our services and other events. These Personal Data will be kept until unsubscribing by following the respective link in the email.
Recruitment purposes:
  • Once a job application is sent to us, we process the application data to evaluate the information presented by job applicants when considering their candidacy and to contact them subsequently. These Personal Data will be kept for one year.
5.3 Your Data Rights
We respect and guarantee the following rights of each Visitor. According to privacy laws, Visitors have the right:
  • to obtain confirmation as to whether or not their Personal Data are being processed;
  • to rectify Personal Data;
  • to erase Personal Data, or “right to be forgotten”. Please note that this right is not absolute and applies only if (i) the Visitor’s Personal Data is no longer necessary in relation to the purposes for which was collected or otherwise processed, (ii) the Visitor objects to the processing, and there are no overriding legitimate grounds for us to process data; (iii) the Personal Data have been unlawfully processed;
  • to restrict Personal Data processing where (i) the accuracy of the Personal Data is contested (during the period when we are able to verify its accuracy); (ii) the processing is unlawful, and the Visitor objects to the erasure of the Personal Data and request to restrict their use instead; (iii) the Client no longer needs the Personal Data for the purposes of the processing, but they are required by the Visitor to establish, exercise or defend legal claims; (iv) the Visitor has objected to processing pending the verification whether Client’s legitimate grounds override those of the Visitor’s;
  • to be informed as to rectification or erasure of Personal Data or restriction of their processing;
  • to receive the Visitor’s Personal Data in an appropriate format to be able to provide it to another party or transfer the Visitor’s Personal Data from one controller to another;
  • to object to Personal Data processing if the processing is justified by the ‘public interest’ or ‘legitimate interest’ legal grounds;
  • to lodge a complaint with the supervisory authority.
To request that we execute the rights mentioned above, Visitors should send an email to info@parallelchain.io Information on actions taken regarding any request is provided within one month. That period may be extended by two months where necessary, considering the complexity and number of requests. Such extension will be informed within one month of receipt of the request and the reasons for the delay.
Please be aware that when Visitors ask us for the execution of the rights as stated above, we may have to take steps to verify that the Visitor is the legitimate data owner and/or authorised to make the request due to our own legal obligation.
Making a request for receiving Personal Data is free unless a reasonable cost is to be charged where requests are unfounded, excessive, or repetitive in character.
Request to delete all or any Personal Data related to the Visitor is fulfilled within one month.
5.4 Responsibilities
We are responsible for establishing policies and procedures in order to comply with the GDPR and other applicable laws and regulations. Our Data Protection Officer (DPO) can be contacted via info@parallelchain.io
5.5 Personal Data Breaches
Where a data breach occurs or is suspected, it should be reported immediately to the DPO. The report includes full and accurate details of the incident (including its reasons and magnitude) and outlines the planned measures to eliminate the breach.
5.6 Data Disclosure
We may use third parties for data processing activities, which include third-party processors as reasonably necessary for operating the Site and achieving other purposes provided in this Privacy Policy; and ParallelChain Lab group of companies for assistance in service delivery.
We require third parties to respect the security of Personal Data and treat it according to the applicable law. In addition, third parties are mostly limited to only accessing or using Personal Data to provide services to us and must provide reasonable assurances they will appropriately safeguard the data in line with this Privacy Policy. Sometimes, certain third-party sub-processors engage particular data providers who can maintain and use the data for their own legitimate purposes.
Where it is required by law, we may have to provide Personal Data to the recipients, which includes Governmental bodies and regulatory authorities, judicial bodies, investigation bodies, sworn bailiffs, and notaries based on written and concrete requests or the duties binding upon us.
5.7 International Data Transfers
All Personal data is stored on our servers located in Singapore and/or subject to any national localisation requirements in the respective countries, where such requirements exist.
Where it is necessary for the purposes of processing, achieving or ensuring convenient and reliable communication with the Visitors, we may transfer Personal Data outside of Singapore to the third parties and recipients indicated above in this Privacy Policy.
We collect data globally and store that data in Singapore. We may transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.
5.8 Sale of Personal Data
We do not sell Personal Data and strictly comply with applicable restrictions and prohibitions.
5.9 Policy on Children
The Site is not directed to individuals under 18. We do not knowingly collect personal information and business information from Visitors under 18. If we become aware that a Visitor under 18 has provided us with Personal Data, we will take steps to erase such Personal Data immediately. Contact us if you believe that we have mistakenly or unintentionally collected information from a Visitor under 18.
6. Users of Identity Verification Services
To provide the Services, we process personal data. This Section 2 outlines how we process, manage, and protect Personal data while providing the Services.
Clients are controllers that determine the purposes of data processing and exercise control over Subjects’ Personal Data. ParallelChain Lab, in turn, is a processor that conducts only those data processing activities that Clients request. We perform remote identity verification procedures for Clients as part of Services provision. Before passing such procedures, Subjects should be properly notified by Clients in line with their privacy policies and, depending on Clients’ legal bases for data processing, may be asked to consent to such processing.
This Privacy Policy outlines how we process Personal Data and commit to protecting your information. This Privacy Policy does not cover how our Clients may treat Subjects’ Personal Data. Clients provide this information in their privacy statements, which are not subject to our control.
6.1 Personal Data Processing Principles That We Adhere To:
We adhere to the principles of personal data protection as envisaged in the EU GDPR and other applicable laws. Under these principles, we assist Clients in ensuring that Subjects’ Personal Data is:
  • Processed fairly and lawfully and in a transparent manner in relation to the Subjects;
  • Processed for specified, explicit and legitimate purposes only and not further processed in a manner that is incompatible with those purposes;
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • Kept accurate and up to date;
  • Retained in a form permitting identification of Subjects for no longer than is necessary for the purposes for which they are processed; and
  • Processed in a manner that ensures their appropriate security.
6.2 Purposes of Personal Data Processing
We only process Personal Data according to the purpose limitations below.
Delivery of Services
  • While serving Clients, we mainly process Personal Data as a processor for Clients' benefit. we process Personal Data for the performance of agreements, including indicated Services, obligations arising from agreements, and related rights, as well as for the execution of rights and fulfilment of obligations deriving from legal acts and processing Subjects' requests. We collect and further process Subjects' data for Clients, which may include matters of compliance with applicable AML/CFT and/or other laws and regulations and/or Client's internal customer due diligence procedures. Once Personal Data is no longer necessary for the relevant purpose, acting on Client's written instructions, we erase it from our servers without leaving any backup copies.
Other Purposes
We may process Personal Data for purposes that serve our legitimate interests, which include the following purposes:
  • Where it is not prohibited by applicable laws and provided we have permission from our Clients, we may process some Personal Data, including biometrics, to develop and improve identity verification services to prevent and detect fraud and other illicit activity as part of substantial public interest via machine learning;
  • Given the nature of our Services, we are to detect and prevent criminal activity, fraud, and money laundering by checking the provided Subjects data against records of confirmed or suspected illegal activity, fraud or money laundering. If any sign of this appears, we will inform our Clients of this.
  • In connection with the purpose above, we may also conduct profiling, statistical analysis, and analytics in AML/CFT tendency, fraud detection, and prevention. Our system may aggregate Subjects’ data to generate reports and charts our Clients may use when assuming the risk likelihood associated with specific characteristics.
  • We can process Personal Data, including biometric data, to identify a User for identification purposes to process data subject access request or the Client’s request accordingly;
  • We sometimes may be obliged to process or retain all or part of Personal Data for the establishment, exercise, or defence of legal claims;
  • We process some Personal Data while adhering to the principles of Personal Data handling, namely lawfulness and accountability, by obtaining the legal basis for processing specific Personal Data concerning certain Users, as required under laws applicable to such Users.
6.3 Data Processing Activities
We carry out various types of automated processing, including, but not limited to, collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure or destruction.
Biometric Processing Methods
  • We may process biometrics to verify whether provided facial images are likely to match depending on the Services chosen by a particular Client. The processing of biometrics means extracting facial features from camera-captured facial images on government-issued identity documents submitted by Subjects and comparing them. There are several reasons why Clients ask for such biometrics processing. Generally, Clients may wish to check whether an identity document genuinely belongs to a Subject by comparing a provided facial image to the facial image contained in the identity document.
  • In addition, Clients may ask us to check whether a User is alive and genuine. To do this, we use a liveness check artificial intelligence to determine if the Subject is not attempting to spoof the system using attacks such as static images and deep-fakes.
Document Check
  • For fraud detection, we subject Personal Data from camera-captured copies of documents to automated reading and verification of authenticity by conducting different checks. We also check the document's security features, including the machine-readable zone (MRZ) and other security components used for genuine data validation. Our system analyses the results of the above to make an inference regarding the document's trustworthiness.
Data Validation
  • We may process data validation checks to verify data against databases of third-party data providers and detect whether a User is involved in illicit activities, money laundering or terrorism financing. To do this, we will check the data extracted from the uploaded documents or provided by the User against a database of third-party data providers. Data Providers we may use may include ID registers, proof of address checks, other government or commercial sources and databases, PEP lists, global and country-specific sanctions lists, and adverse media sources.
  • Throughout the course of Clients' relationship with their Subjects, we may assist Clients in periodically screening Subjects' data against databases to help prevent, detect, and investigate fraud and money laundering.
Automated Decision-Making Relief and Analysis
  • We conduct identity verification analysis for Clients; however, we do not make any final decisions. Our role is to provide Clients with reports containing information about the identity verification process and results (with the reasoning behind them reflecting the level of fraud or another risk, if any). The reasons are derived from the work of our system and its algorithms based on machine learning models. The final decision on a Subject’s onboarding is made by a human on the Client’s side when the analysis result is transmitted to the particular Client. Clients consider this information while deciding to accept or decline a Subject’s application, request further checks, or continue to service that Suject following their risk assessment and investigations.
  • Certain checks may be fully automated due to simplicity on Clients’ request. When Clients use check results to make final decisions regarding Subjects verification, Clients may automate the final decision-making process. When Clients make automated decisions, including those based on our check results, they shall inform Subjects of the legal grounds and, if necessary, obtain Subjects consent. Any Subjects can appeal automated decisions by reviewing the methods provided on a Client's side.
Reusable KYC
  • In this model, our Clients may partner with each other to simplify and speed up verification for mutual Subjects that have already passed KYC via us. Clients ask us to create a data flow that exchanges previously verified KYC data between ParallelChain and other service(s). We provide such functionality only after confirmation that these Clients have all necessary legal arrangements. Before sharing the data, Subjects are asked for consent to such actions.
Service Development
  • Our Clients use our Services to perform identity verification and to prevent money laundering, terrorist financing, fraud, and other activities that are considered a matter of public interest. That is why we, as a service provider, are responsible for providing the highest quality services. For this reason, where we have the authorisation of our Clients, and it is not prohibited by applicable law, we use Personal Data to develop and improve our Services by building and enhancing algorithms, developing and testing new verification options, products and services.
  • We do this in two ways. We deploy a system recognising specific patterns in the information and making predictions about new datasets based on those patterns by training our artificial intelligence algorithms. The development of Services also includes continuous improvement and assessment. We review our Services delivery methods to ensure that we comply with Clients’ requirements and work appropriately by testing and correcting new features and functions. We implement initial and ongoing training for our analysts to perform those tasks to prevent artificial intelligence models' automatic judgement. It is also beneficial while artificial intelligence models are in the stage of development and aren't adequately suited to perform such tasks.
6.4 Data We Collect
We may collect and further process the following categories of data from Users:
6.5 Policy on Children
We only provide Services to Users above legal age where used, if an underaged User’s Personal Data is submitted, whether by accident or intention, to us, it will be deleted without undue delay.
6.6 Personal Data Retention Period
The Services’ default Personal Data retention period is four years. Please note that if you, as a Subject, would like to make a request to delete the Personal Data that you have provided for the purpose of a particular Client, please make that request directly to the Client. In general, Personal Data will be permanently destroyed based on a Client’s instructions when the Client’s initial purpose and/or retention period prescribed by applicable law expires, but no longer than for the period of contractual relationship with the Client.
Where we independently define the compatible purposes or are under a legal obligation, Personal Data, including biometric data, will be destroyed after our purposes for collecting the data have been satisfied (and one year from the date the purpose for collecting the data expires for residents of Texas) or after five years from the provision of data to our system, whichever occurs first. For the residents of Illinois, the retention period of Personal Data will be three years from the date of data provision to the our system.
6.7 Disposal and Destruction Policy
We may collect and further process the following categories of data from Users:
Any Personal Data is deleted from our systems only after (a) obtaining a User’s data deletion request in line with corresponding procedures by a Client or Subject or (b) the satisfaction of the purpose for data processing, including expiration of retention period prescribed by applicable law.
Any request to delete all or any Personal Data related to a User is fulfilled within thirty days. This period is justified by the complexity of the systems and technologies we operate to process the data.
Users’ Personal Data may be retained for up to ninety days (from a User’s request for data deletion) to comply with any applicable law, regulation, legal process, or governmental request and investigation; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of the Client’s or our terms of service, or threats to the security of the Services or the physical safety of any person. We will delete such Personal Data of the affected User when no longer legally obligated or reasonably required to retain it.
When the processing purposes differ from those specified above, we maintain the following retention period considering the amount, nature and sensitivity of the Personal Data and the purposes for which we are permitted to process it.
When we develop and improve identity verification services to prevent and detect fraud and other illicit activity, we will keep Personal Data in a pseudonymised format for the period required to calibrate and select the perfect algorithm and model for detecting fraud and other illicit activity. We may also have to store some records that have been confirmed as relating to fraudulent applications or accounts or obtaining and maintaining records to prove our compliance with legal obligations. For example, regarding consent activity log history, the retention period is defined by the criteria derived from requirements by law regarding limitation periods, other applicable regulatory requirements, contractual provisions and industry standards.
When the purpose refers to the establishment, exercise or defence of legal claims, the retention period is limited to the duration of such proceedings in a specific case or circumstance.
In any case, we do not keep your data longer than we have a lawful basis for doing so.
6.8 Your Data Rights
Upon written request from a Client, we assist the Client in exercising Subject’s rights. According to privacy laws, Subjects have the right:
  • to obtain confirmation as to whether or not their Personal Data are being processed;
  • to rectify Personal Data;
  • to erase Personal Data, or “right to be forgotten”. Please note that this right is not absolute and applies only if (i) the Personal Data is no longer necessary in relation to the purposes for which was collected or otherwise processed, (ii) Subject objects to the processing, and there are no overriding legitimate grounds for the processing of Client; (iii) the Personal Data have been unlawfully processed;
  • to restrict Personal Data processing where (i) the accuracy of the Personal Data is contested (during the period when the Client is able to verify its accuracy); (ii) the processing is unlawful, and Subject objects to the erasure of the Personal Data and request to restrict their use instead; (iii) the Client no longer needs the Personal Data for the purposes of the processing, but they are required by Subject to establish, exercise or defend legal claims; (iv) Subject has objected to processing pending the verification whether Client’s legitimate grounds override those of Subject’s;
  • to be informed as to rectification or erasure of Personal Data or restriction of their processing;
  • to receive Subject’s own Personal Data in an appropriate format to be able to provide it to another party or transfer Subject’s Personal Data from one controller to another;
  • to object to Personal Data processing if the processing is justified by the ‘public interest’ or ‘legitimate interest’ legal grounds;
  • to lodge a complaint with the supervisory authority. If Subject wants to complain about the processing activities of our Clients (the service that the Subject was verified for), please refer to the methods specified in their privacy policies.
Please be aware that when a User asks us for the execution of the rights as stated above, we may have to take steps to verify that the User is the legitimate data owner and/or authorised to make the request due to a Client's request or our own legal obligation.
Making a request for receiving Personal Data is free unless a reasonable cost is to be charged where requests are unfounded, excessive, or repetitive in character.
6.9 Responsibilities
We are responsible for establishing policies and procedures in order to comply with the GDPR and other applicable laws and regulations. Our Data Protection Officer (DPO) can be contacted via info@parallelchain.io
6.10 Personal Data Breaches
Where a data breach occurs or is suspected, it should be reported immediately to the DPO or to the respective Client and, if applicable, to the individual affected by the breach. The report includes full and accurate details of the incident (including its reasons and magnitude) and outlines the planned measures to eliminate the breach.
The report is provided directly to the concerned Client, and further breach mitigation is supported.
6.11 Data Disclosure
If Clients agree, we may use third parties for data processing activities, which include the following categories:
  • Third-party processors as reasonably necessary for the provision of Services;
  • Data providers when it is supposed to be used for the provision of Services; and
  • ParallelChain Lab group of companies for assistance in service delivery.
We require third parties to respect the security of Personal Data and treat it according to the applicable law. In addition, third parties are mostly limited to only accessing or using Personal Data to provide services to us and must provide reasonable assurances they will appropriately safeguard the data in line with this Privacy Policy. Sometimes, certain third-party sub-processors engage particular data providers who can maintain and use the data for their own legitimate purposes.
Where it is required by law, we may have to provide Personal Data to the recipients, which includes the following categories:
  • Governmental bodies and regulatory authorities, judicial bodies, investigation bodies, sworn bailiffs, and notaries based on written and concrete requests or the duties binding upon us or our Clients stipulated by the legal enactments.
  • Any other Clients provided that there is a legitimate interest or any other legal reason for doing so, obtained consent or where we have been instructed to share the information on behalf of our Clients as specified above.
6.12 International Data Transfers
All Personal data is stored on our servers located in Singapore and/or subject to any national localisation requirements in the respective countries, where such requirements exist.
Where it is necessary for Services provision or to ensure convenient and reliable communication with Subjects, we transfer Personal Data outside of a jurisdiction to the third parties and recipients indicated above in this Privacy Policy.
6.13 Sale of Personal Data
We do not sell Personal Data and strictly comply with applicable restrictions and prohibitions.
BINGO Demo Terms of Service and Privacy Policy
Welcome to BINGO Demo (the "App"), a mobile application developed and provided by ParallelChain Lab Private Limited. The App is publicly available to download for free on the Google Play Store and the Apple App Store, it serves to demonstrate our identity verification technologies, offering users a first-hand experience of our advanced solutions.
The terms “ParallelChain Lab”, “we”, “us” and “our” refer to ParallelChain Lab Private Limited and any subsidiaries. The terms “you” and “your” refer to any individuals and entities who download or use the App.
Protection of your Personal Data is of high importance to us. This Terms of Service & Privacy Policy (the "Terms") describes our practices, the information we collect, how we use that information, and with whom your information is or will be shared.
By continuing to use the App, you acknowledge you have read, understood, and agreed to be bound by these Terms. If you disagree with any part of the Terms, you must stop using and erase the App immediately.
1. The Data Controller and Its Contact Information
The data controller is ParallelChain Lab Private Limited, a Singapore-registered company.
If you want to communicate with us about personal data protection issues, please email us at info@parallelchain.io. We will address your concerns and attempt to resolve any privacy issues promptly. When writing to us, please make sure to include your User ID in the email. Providing this information is crucial as it enables us to locate your data and address your concerns. Without your User ID, we may be unable to process your request. Your User ID can be found on the menu screen of the App.
2. Personal Data Involved and Its Retention
The App requires the collection and processing of your data, both personal and general as well as sensitive and less/non-sensitive (collectively, “Personal Data”), to perform its purpose of identity verification.
Types of sensitive Personal Data could include:
  • selfie images (including biometric data);
  • images of identity documents; and
  • personal information on identity documents extracted by our Optical Character Recognition (OCR) technology: First Name, Surname, Nationality, Sex, Document Number, Date of Birth, Document Issue and Expiration Dates, Place of Birth, and ID portrait.
Types of less/non-sensitive Personal Data include:
  • device model, device-based identifier, operating system, crash logs; and
  • any other usage information.
This Personal Data is processed locally on your device and then sent to our servers. We retain this Personal Data for a standard period of two years.
3. How Your Personal Data Are Processed and Used
By using the App, you understand, agree, and allow your Personal Data to be sent to our servers.
3.1. Purposes of Personal Data Processing and Storage
We process your Personal Data based on the legal grounds and for legitimate business purposes outlined in this Terms, primarily to:
  • perform identity verification functions;
  • prevent potentially prohibited or illegal activities;
  • ensure internal quality control;
  • enforce the Terms;
  • develop and improve our identity verification technology and services; and
  • process your data requests.
3.2. Disclosure
We will not pass on your Personal Data to third parties without first obtaining your consent. We do share your Personal Data with third parties for marketing purposes or any other purposes.
4. Policy on Children
The App is not directed to individuals under 18. We do not knowingly collect Personal Data from users under 18. If we become aware that a user under 18 has provided us with Personal Data, we will take steps to erase such Personal Data immediately. Contact us if you believe that we have mistakenly or unintentionally collected information from a user under 18.
5. Your Data Rights
Upon written request from you, we will assist you in exercising your data rights. According to privacy laws, you have the right to:
  • obtain confirmation as to whether or not your Personal Data are being processed;
  • rectify your Personal Data;
  • erase your Personal Data;
Please be aware that when you ask us for the execution of the rights stated above, we may have to take steps to verify that you are the legitimate data owner and/or authorised to make the request due to our own legal obligation.
Making a request for the execution of the rights stated above is free unless a reasonable cost is to be charged where requests are unfounded, excessive, or repetitive in character.
When making a request for the execution of the rights stated above, please include your User ID in your email. This User ID can be found on the menu screen of the App. Providing this information is crucial as it helps us to locate your data and address your concerns. Without your User ID, we may be unable to process your request.
6. Security of Your Personal Data
The security of your Personal Data is important to us. We maintain appropriate safeguards and current security standards to protect your Personal Data from unauthorised access, disclosure, or misuse.
The processing of Personal Data is done on your device, which deepens the confidentiality and security of your Personal Data. The App also applies security measures for the communication to servers.
However, no system can be completely secure, and we cannot ensure or warrant the security of any data you provide to us. While we take meaningful steps to secure your information, we do not promise, and you should not expect, that your Personal Data will always remain secure. We do not accept liability for unintentional disclosure.
If we learn of a security breach, we may attempt to notify all users by posting a notice on the App.
7. Changes in the Terms
We may change or modify the Terms at any time,
The Terms is constantly reviewed and amended in order to provide appropriate compliance with the relevant data protection laws. We reserve the right to make amendments to the Terms at any time and for any reason. Any amendments will be effective immediately upon us publishing the updated Terms on the App. You are urged to review the Terms at any time to stay informed about updates.
BINGO on-Demand Terms of Service
These Terms of Service ("Terms") govern access to and use of ParallelChain Lab (“we”, “our” or “us”)'s BINGO on-Demand platform ("Site") and the Site's identity verification services (“Services”) by individuals or entities who are any of the following (collectively, “you” or “your”):
  • "Website Visitors": general visitors to bingo.parallelchain-lab.io and other URLs we operate;
  • "Customers": admin users of the Site and Services; and
  • "Users": Individuals whose identities our Customers use the Site to verify or otherwise check.
If you are a Customer and have other contract or agreement in effect with us ("Other Agreements"), then these Terms apply to the extent your use of the Site, unless specified otherwise in Other Agreements.
BY ACCESSING, USING, OR DOWNLOADING ANY MATERIALS FROM THE SITE, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS, WHETHER ON BEHALF OF YOURSELF OR A LEGAL ENTITY YOU REPRESENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORISED AND MUST CEASE USING THE SITE IMMEDIATELY.
1. Updates
We may revise these Terms, including changing, deleting, or adding, from time to time in our sole discretion, including to reflect changes in applicable law. We will post the revised Terms on this webpage with a “last updated” date. please review this webpage on a regular basis to be informed of timely information. If you continue to use the Site after the revisions take effect, you agree to be bound by the revised Terms. You agree that we shall not be liable to you or to any third party for any revision to the Terms.
2. Communications
You agree to receive all communications, correspondences, and notices that we provide in connection with our Site, including, but not limited to, marketing and product information related to us or our Services, correspondence regarding our delivery of the Services, and providing you information related to your purchase of the Services (“Communications”), via electronic means, including by email, in-product notifications, or by posting them on or making them otherwise available through the Site. To the fullest extent permitted under applicable laws, you agree that all Communications we provide to you electronically satisfy any legal requirement that such Communications be in writing or be delivered in a particular manner and you agree to the extent you are a Customer to keep your contact information current. At any time, you can opt out of our email marketing and promotional messages sent to you by unsubscribing.
3. Intellectual Property
The Site contains materials that are proprietary and are protected by copyright, trademarks, service marks, patents, and other intellectual property laws and treaties.
You agree to abide by all applicable copyright and other intellectual property laws, as well as any additional proprietary rights notices or restrictions contained on the Site. You acknowledge that the Site contains valuable intellectual property of ours and our licensors. All present and future rights in and to any and all intellectual property or other proprietary rights of any type, including without limitation information, any improvements, design contributions, or derivative works thereto, and any knowledge or process related thereto, including rights in and to all applications and registrations relating to such intellectual property, shall, as between you and us, at all times be and remain the sole and exclusive property of ours and our licensors. Any rights not expressly granted in these Terms or otherwise in writing between you and us, are reserved by us, and any unauthorised use of any intellectual property regarding the Site is strictly prohibited.
The trademarks, logos, taglines, and service marks displayed on the Site (collectively, the “Trademarks”) are registered and/or unregistered Trademarks of ours Lab and our licensors. The Trademarks may not be used in any advertising or publicity, or otherwise to indicate our sponsorship of or affiliation with any product, service, event, or organization without our prior express written permission.
3.1 License Restrictions
Information, including software that may be available for downloading through the Site or third-party websites or applications (“Software”) is the copyrighted work of ours, our licensors, and/or such other respective third-party providers. Use of the Software is governed by these Terms and such license and/or other terms as may be required directly of you by the third-party providers. Unauthorised reproduction or distribution of the Software is expressly prohibited by law, and may result in civil and criminal penalties. Violators may be prosecuted.
4. User Content
The Site may enable you to submit, post, upload, or otherwise make available (collectively, "Post") content such as terms and conditions, invitation templates, messages, product feedback, comments, and other content (collectively, "User Content") that may or may not be viewable by other users. If you Post User Content, unless we indicate otherwise, you grant us a nonexclusive, royalty-free, and fully sublicensable right to access, view, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, copy, and display such User Content throughout the world in any form, media, or technology now known or hereafter developed. You also permit any other user to view, copy, access, store, or reproduce such User Content for that user’s personal use. You grant us the right to use the name and other information about you that you submit in connection with such User Content. You represent and warrant that: (a) you own or otherwise control all of the rights to the User Content that you Post; (b) the User Content you Post is truthful and accurate; and (c) use of the User Content you Post does not violate these Terms or any applicable laws. For the avoidance of doubt, User Content does not include any document or other data a Customer or User uploads for processing by any Services of the Site's account environment.
4.1 Screening & Removal
You acknowledge and agree that we may or may not, at our discretion, pre-screen User Content before its appearance on the Site, but that we have no obligation to do so. You further acknowledge and agree that we reserve the right (but do not assume any obligation) in our sole discretion to reject, move, edit, or remove any User Content that is Posted to the Site. Without limiting the foregoing, we have the right to remove any User Content that violates these Terms or is otherwise objectionable in our sole discretion. You acknowledge and agree that we do not verify, adopt, ratify, or sanction User Content, and you agree that you must evaluate and bear all risks associated with your use of User Content or your reliance on the accuracy, completeness, or usefulness of User Content.
5. Restrictions on Use of the Site
By using the Site, you specifically agree not to engage in any activity or transmit any information that, in our sole discretion:
  • Is illegal, or violates any federal, state, or local law or regulation; or advocates illegal activity or discusses illegal activities with the intent to commit them;
  • Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
  • Interferes with any other party's use of the Site;
  • Attempts to impersonate another person or entity;
  • Is of a commercial nature in a way that violates these Terms, including but not limited to, using the Site for spam, surveys, contests, or other advertising materials;
  • Falsely states, misrepresents, or conceals your affiliation with another person or entity;
  • Accesses or uses a BINGO on-Demand Services account of a Customer without such Customer's permission;
  • Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
  • Interferes with, disrupts, disables, overburdens, or destroys the functionality or use of any features of the Site, or the servers or networks connected to the Site;
  • “Hacks” or accesses without permission our proprietary or confidential records, those of another user, or those of anyone else;
  • Improperly solicits personal or sensitive information from other users including without limitation address, selfies, identity document information, or passwords;
  • Decompiles, reverse engineers, disassembles, or otherwise attempts to derive source code from the Site, except as expressly permitted in these Terms or by law, unless and then only to the extent permitted by applicable law without our consent;
  • Removes, circumvents, disables, damages, or otherwise interferes with security-related features, or features that enforce limitations on use of the Site;
  • Uses automated or manual means to violate the restrictions in any robot exclusion headers on the Site, if any, or bypasses or circumvents other measures employed to prevent or limit access, for example by engaging in practices such as “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information;
  • Modifies, copies, scrapes/crawls, displays, distributes, publishes, licenses, sells, leases, lends, transfers, or otherwise commercialises any materials or content on the Site;
  • Downloads, distributes, posts, transmits, performs, reproduces, broadcasts, duplicates, uploads, licenses, creates derivative works from, or offers for sale any content or other information contained on or obtained from or through the Site, by any means except as provided for in these Terms or with the prior written consent of ours; or
  • Attempts to do any of the foregoing.
If you believe content on the Site or any activity by an individual or entity violates the above restrictions, please contact us at bingo@parallelchain.io.
5.1 Links
You may link to the Site, provided that you acknowledge and agree that you will not link the Site to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Site effective immediately.
5.2 Monitoring
You acknowledge that we have no obligation to monitor your - or anyone else's - access to or use of the Site for violations of these Terms, or to review or edit any content. However, except as otherwise expressly provided herein, we have the right to do so for the purpose of operating and improving the Site (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes, analytics, and advertising), to ensure your compliance with these Terms and to comply with applicable law or the order or requirement of a court, consent decree, administrative agency or other governmental body.
6. Privacy Policy
You acknowledge your understanding and hereby provide consent that, except as described in these Terms or applicable Other Agreements, the information you provide to us or that we collect will be processed and otherwise handled as described in the BINGO on-Demand Privacy Policy ("Privacy Policy").
6.1 Access & Disclosure
Except as described in these Terms or applicable Other Agreements: (i) we may access, preserve, or share any of your information when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process (e.g. a subpoena or other legal process); and (ii) we may also share your information in situations involving potential threats to the physical safety of any person, violations of the Privacy Policy, the Terms, the Other Agreements, or any other of our user agreements or terms in effect; or to respond to the claims of violation of the rights of third parties and/or to protect the rights, property and safety of ours, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organisations. Further information on how we process personal data may be found in the Privacy Policy.
6.2 General Data
You shall be responsible for data that you provide or use in respect of the Site. You are solely responsible for determining the suitability of use of the Site for your business or organisation and complying with any regulations, laws, or conventions applicable to the data you provide and your use of the Site.
6.3 Personal Data
You warrant that collection and use of any personal information or data you provide while using the Site complies with all applicable data protection laws, rules, and regulations. You acknowledge your understanding and hereby provide your consent that we may process such personal data in accordance with the Privacy Policy, except as permitted additionally in these Terms.
6.4 Usage Data
We may collect and use data, information, or insights generated or derived from the use of the Site (“Usage Data”) for our business purposes, including industry analysis, benchmarking, analytics, marketing, and developing, training and improving its products and services. Before doing so, we will de-identify and anonymise all Usage Data in such a manner that does not allow for the identification of Customers, Users, Customer Data, or Customer’s Confidential Information, and will disclose such Usage Data in aggregate form only.
6.5 Site Visitor
You hereby represent and warrant to us that: (a) you have all requisite rights and authority to use the Site under these Terms and to grant all applicable rights herein; (b) any information you submit to us (including Posting to the Site) is true, accurate, and correct; and (c) you will not attempt to gain unauthorised access to the Site, computer systems, or networks under the control or responsibility of us through hacking, cracking, password mining, or any other unauthorised means.
7. Confidentiality
"Confidential Information" means (a) any written information, materials and other documents supplied by us related to the Site which we do not generally disclose publicly, (b) the Services themselves, excluding any data you upload to the Services for processing; and (c) any other of our information that we may disclose in writing or orally and is designated as confidential or proprietary at the time of disclosure, or that due to the nature of the information a reasonable person would clearly understand it to be confidential information; and (d) any amendment to the terms and conditions of these Terms between you and us. Confidential Information shall not include any information that: (i) was or becomes generally known to the public through no fault or breach of these Terms you; (ii) was rightfully in your possession at the time of disclosure without restriction on use or disclosure; (iii) was independently developed by you without use of our Confidential Information; or (iv) was rightfully obtained by you from a third party not under a duty of confidentiality and without restriction on use or disclosure.
7.1 Restricted Use and Nondisclosure
During and after the term, with respect to our Confidential Information you will: (a) use our Confidential Information solely for the purpose for which we provided it; (b) not disclose such Confidential Information to a third party, except on a need-to-know basis to your affiliates, attorneys, auditors, consultants, and service providers who are under confidentiality obligations at least as restrictive as those contained herein; and (c) protect such Confidential Information from unauthorised use and disclosure to the same extent (but using no less than a reasonable degree of care) that you protect your own Confidential Information of a similar nature.
7.2 Required Disclosure
If you are required by law to disclose our Confidential Information, you will give us prompt written notice before making the disclosure, unless prohibited from doing so by the legal or administrative process, and assist us to obtain where reasonably available an order protecting our Confidential Information from public disclosure.
7.3 Ownership
Notwithstanding any other provision of these Terms, you acknowledge that, as between you and us, all our Confidential Information you receive from us, including all copies thereof in your possession or control, in any media, is proprietary to and exclusively owned by us. Nothing in these Terms grants you any right, title or interest in or to any of our Confidential Information, except as provided in these Terms. Any incorporation of our Confidential Information into any of your own materials will not render our Confidential Information non-confidential.
8. Termination
You may terminate your use of the Site at any time by ceasing further use of the Site. We may terminate your use of the Site, including denying you access to the Site at our sole discretion for any reason or no reason, including for violation of these Terms.
8.1 Effect of Termination
If these Terms expire or are terminated for any reason: (a) any and all of your liabilities to us that have accrued before the effective date of the expiration or termination will survive; (b) licenses and use rights granted to you with respect to the Site, including rights to any intellectual property therein or thereto, will immediately terminate in accordance with these Terms; (c) our obligation to provide any further access to the Site to you under these Terms will immediately terminate, except any such rights that are expressly to be provided following expiration or termination of these Terms; and (d) the provisions of other sections of these Terms will survive.
9. Disclaimers
The Site and any information we supply you are provided “as is” and “as available”. your use of the Site and information shall be at your sole risk. To the fullest extend legally possible, we and our respective officers, directors, employees, members, shareholders, agents, affiliates, subsidiaries, and licensors (“Our Parties”): (a) make no additional representation or warranty of any kind whether express, implied (either in fact or by operation of law), or statutory, as to any matter whatsoever; (b) expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, quality, accuracy, and title; and (c) do not warrant that the Site or information are or will be error-free, will meet your requirements, or be timely or secure. You will be solely responsible for any damage resulting from your use of the Site and/or information.
10. Warranties
Our Parties make no warranties or representations that the Site or information have been and will be provided with due skill, care and diligence or about the accuracy or thereof, and assume no responsibility for any: (i) errors, mistakes, or inaccuracies related to the Site or information; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Site or information; (iii) any unauthorised access to or use of our Site or information, and/or any and all personal information and/or financial information stored on the Site; (iv) any interruption or cessation of transmission to or from the Site; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site through the actions of any third party; (vi) any loss of your data or other content from the Site; and/or (vii) any errors or omissions in any of your data or content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Site. You will not have the right to make or pass on any representation or warranty on behalf of us to any third party. Because some states and jurisdictions do not allow limitations on implied warranties, the above limitation may not apply to you. In that event, such warranties are limited to the maximum extent permitted by and for the minimum warranty period allowed by the mandatory applicable law.
Our Parties do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site, and Our Parties will not be a party to or in any way responsible for monitoring any activities between you and third-party providers of products or services. You are solely responsible for all of your activities with other persons with whom you communicate or interact as a result of your use of the Site.
11. Indemnification Obligations
You will defend, indemnify, and hold us, our Affiliates, officers, directors, employees, suppliers, consultants, and agents harmless from any and all third-party claims, liability, damages, and costs (including, but not limited to, attorneys' fees) arising from or related to, as applicable: (a) your access to and use of the Site; (b) violation of these Terms by you or; (c) infringement of any intellectual property or other right of any person or entity by you; (d) the nature and substance of all documents, data, or other content uploaded by you to the Site; or (e) any products or services purchased or obtained by you in connection with the Site.
Weretain the exclusive right to settle, compromise, and pay, without your prior consent, any and all claims or causes of action that are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
12. Limitations of Liability
Notwithstanding anything to the contrary contained in these Terms, we will not, under any circumstances, be liable to you for any direct, consequential, incidental, special, cover, punitive, or exemplary damages arising out of or related to the use of the Site or information we supply you, including, but not limited to, goodwill, work stoppage, lost profits, or loss of business, even if apprised of the likelihood of such losses, and whether such claims are made based on contract, tort (including negligence), or any other legal theory.
To the fullest extent permitted by applicable law, in no event shall Our Parties be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any: (a) use of the Site or information we supply you; (b) errors, mistakes, or inaccuracies of the Site or information; (c) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Site or information; (d) any unauthorised access to or use of the site or information, and/or any and all personal information and/or financial information stored on the Site; (e) any interruption or cessation of transmission to or from our servers; (f) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site by any third party; (g) any loss of your data or user content from the Site; (h) any errors or omissions in any of your data or user content, or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the Site, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Our Parties are advised of the possibility of such damages; and/or (i) the disclosure of information pursuant to these Terms, our Privacy Policy, or any other communication we make or notice we provide.
Some countries and jurisdictions do not allow the limitation or exclusion of consequential, direct, indirect, or other damages in contracts with consumers and to the extent you are a consumer the limitations or exclusions in this section may not apply to you.
12.1 Cap on Damages
Our total liability to you for any cause of action arising out of or related to these Terms or to your use of the Site or information we supply you (including without limitation warranty claims), regardless of the forum and regardless of whether any action or claim is based on contract, tort (including negligence), or any other legal or equitable theory, will not exceed USD100. The total amount paid by you to us for our Services giving rise to the claim under these terms during the twelve (12) month period preceding the date of the first event giving rise to liability, or USD100, whichever is greater. The existence of more than one claim shall not enlarge this limit. Additional or different liability amounts may apply as expressly set forth in the applicable service schedule below. Notwithstanding anything to the contrary in the foregoing, this section shall (i) apply only to the extent permitted by product liability law; and (ii) shall not apply in the event that personal injury or death have been caused intentionally by us or by our gross negligence.
12.2 Independent Allocations of Risk
Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages represents an agreed allocation of the risks of these Terms between the parties. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these Terms, and each of these provisions will apply even if the warranties in these Terms have failed of their essential purpose.
12.3 Jurisdictional Limitations
Because some states and jurisdictions do not allow limitation of liability or caps on damages in certain instances, portions of the above limitation may not apply to you. In that event, such exclusions and limitations shall apply to the maximum extent permitted by applicable mandatory law (and our liability shall be limited or excluded as permitted under mandatory applicable law).
13. Third Party Content
We may provide, or third parties may provide, links to other third-party websites, services, or resources that are beyond our control. We make no representations as to the quality, suitability, functionality, or legality of any third-party content to which links may be provided, and you hereby waive any claim you might have against us with respect to such services. We are not responsible for the content on the internet or web pages that are located outside the Site or Posts of User Content. Your correspondence or business dealings with, or participation in promotions of, advertisers or partners found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser or partner. You agree that we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or links to third-party websites or resources on the Site.
14. Relationship
At all times, you and we are independent contractors, and are not the agents or representatives of the other. These Terms are not intended to create a joint venture, partnership, or franchise relationship between the parties. Non-parties do not benefit from and cannot enforce these Terms. There are no third-party beneficiaries to these Terms. You must not represent to anyone that you are an agent of ours or are otherwise authorised to bind or commit us in any way without our prior written authorisation.
15. Trade Restrictions
You acknowledge that the Site, any information we supply you, and any other products, services, information, documentation, software, technology, technical data, and any derivatives thereof, that we make available pursuant to these Terms (collectively “Excluded Data”) are subject to the export control and sanctions laws and regulations of countries that may prohibit or restrict access by certain persons or from certain countries or territories currently including, but not limited to, Cuba, the Crimea region of the Ukraine and Sudan, Iran, North Korea and Syria (“Trade Restrictions”). You represent and warrant that you are not: (i) located in an embargoed country or territory, (ii) under the control of an entity organised in or a resident of an embargoed country or territory, (iii) listed on any U.S. government list of persons or entities with which U.S. persons are prohibited from transacting, including; or (iv) subject to end destination export control regulations. You are solely responsible for complying with Trade Restrictions for all Excluded Data and any of its content transmitted through the Site. If we determine in our sole discretion that you are actually or likely to be in violation of any representation or warranty set out in this Section, we have the right to terminate your use of and/or access to the Site immediately with or without notice to you.
16. Assignability
Unless such restriction is prohibited under applicable law, you may not assign your rights or obligations under these Terms without our prior written consent. If consent is given, these Terms will bind your successors and assigns. Any attempt by you to transfer your rights, duties, or obligations under these Terms except as expressly provided in these Terms is void. We may freely assign our rights, duties, and obligations under these Terms at any time, with or without notice to you.
17. Notices
Except as otherwise permitted by these Terms, any notice required or permitted to be given will be effective only if it is in writing and sent using your BINGO on-Demand Services account certified or registered email to bingo-support@parallelchain.com.
18. Force Majeure
Except for any payment obligations, neither you nor we will be liable for failure to perform any obligation under these Terms to the extent such failure is caused by a force majeure event (including acts of God, natural disasters, war, civil disturbance, action by governmental entity, strike, and other causes beyond the party’s reasonable control). The party affected by the force majeure event will provide notice to the other party within a commercially reasonable time and will use commercially reasonable efforts to resume performance as soon as practicable. Obligations not performed due to a force majeure event will be performed as soon as reasonably possible when the force majeure event concludes.
19. Mandatory Arbitration, Waiver of Class Actions
You agree that these Terms affect interstate commerce and that the Arbitration Act of Singapore governs the interpretation and enforcement of these arbitration provisions. This section is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; claims that arose before these Terms or any prior; and claims that may arise after the termination of these Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property as provided below.
This Mandatory Arbitration, Waiver of Class Actions section shall survive any termination of your use of the Site or information we supply.
19.1 Initial Dispute Resolution
Most disputes can be resolved without resort to arbitration. If you have any dispute with us, you agree that before taking any formal action you will contact us at bingo-support@parallelchain.io and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to a BINGO on-Demand Services account). Except for intellectual property, you and we agree to use reasonable efforts to settle any dispute, claim, question, or disagreement directly through consultation with us, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.
19.2 Binding Arbitration
If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims (except as provided below) subject to these Terms as set forth below. Specifically, all claims arising out of or relating to these Terms, the parties' relationship with each other, and/or your use of the Site or information we supply shall be finally settled by binding arbitration administered by the Singapore International Arbitration Centre (SIAC), excluding any rules or procedures governing or permitting class actions.
19.3 Arbitrator's Powers
The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including but not limited to any claim that all or any part of these Terms is void or voidable, whether a claim is subject to arbitration or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator's award shall be written and shall be binding on the parties and may be entered as a judgement in any court of competent jurisdiction.
19.4 Filing a Demand
Arbitration shall be initiated and take place in Singapore. To start an arbitration, you must write a Demand for Arbitration that includes a description of the claim and the amount of damages you seek to recover; and send the Demand for Arbitration to SIAC and to us at: bingo-support@parallelchain.io
You are responsible for your own attorneys' fees unless the arbitration rules and/or applicable law provide otherwise.
19.5 No Jury Trial
The parties understand that, absent this mandatory arbitration section, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
19.6 Class Action Waiver
The parties further agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. You and ParallelChain Lab agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
19.7 Exception: Litigation of Intellectual Property
Notwithstanding the parties' decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations, or claims arising from or relating to theft, piracy, or unauthorised use of intellectual property in any governing body or authority with lawful jurisdiction for such disputes to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights).
20. Entire Terms
These Terms, which include the language and paragraphs preceding section 1, are the final, complete, and exclusive expression of the agreement between you and us regarding the BINGO on-Demand Services provided under these Terms. These Terms supersede and the parties disclaim any reliance on previous oral and written communications (including any confidentiality agreements pertaining to the Site (including the BINGO on-Demand Services) under these Terms) with respect to the subject matter hereof and apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. We hereby reject any additional or conflicting terms appearing in a purchase order or any other ordering materials submitted by you and conditions assent solely based on these Terms and conditions of these Terms as offered by us. Except as explicitly permitted in these Terms, no modification or amendment of these Terms shall be effective unless it is in writing and signed by an authorised agent of the party against whom the modification or amendment is being asserted.
21. Governing Law
These Terms will be interpreted, construed, and enforced in all respects in accordance with the laws of the Singapore, and the parties submit to the exclusive jurisdiction of, and venue in, Singapore. The parties further agree that we are the proponent of these Terms.
22. Waiver
The waiver by either you or us of any breach of any provision of these Terms does not waive any other breach. The failure of any party to these Terms to insist on strict performance of any covenant or obligation in accordance with these Terms will not be a waiver of such party’s right to demand strict compliance in the future, nor will the same be construed as a novation of these Terms.
23. Severability
If any part of these Terms is found to be illegal, unenforceable, or invalid, the remaining portions of these Terms will remain in full force and effect. If any material limitation or restriction on the grant of any license to you under these Terms is found to be illegal, unenforceable, or invalid, the license will immediately terminate.
24. Contact Us
If you have any questions about the Site or Terms, pricing, complaints, or other inquiries, please contact us at bingo@parallelchain.io
BINGO on-Demand Privacy Policies
Individuals or organisations (each, a "Customer)" use the BINGO on-Demand platform (the "Site") to verify someone's identity (i.e. whether someone is who he/she claims he/she is) or to carry out checks related to their identity (collectively, the "Services"). For instance, to remotely confirm the authenticity of a passport during the onboarding process for an online bank account opening.
As part of our Services, Customers want us to collect, process, and record information that allows the Site to provide the Services, for instance, to check the validity of a passport by checking the document's expiration date. The Site employs software technologies such as face selfie processing, anti-spoofing liveness detection, and identity document processing as part of the Services.
These BINGO on-Demand Privacy Policies ("Policy") outline how the Site and its developer ParallelChain Lab (collectively, “us,” “our,” or “we”) collect, use, store, or otherwise process personal and business information about individuals or entities who access or use the Site or our software, along with any of our other websites, products, or services linked to this Policy, who are any of the following (collectively, “you” or “your”):
  • "Website Visitors": general visitors to bingo.parallelchain-lab.io and other URLs we operate;
  • our Customers, as defined above; and
  • "Users": Individuals whose identities our Customers use the Site to verify or otherwise check.
By using our Services, you understand that we will collect and use your personal information and business information (collectively, "Information") as described in this Policy. In some cases, we may process your Information pursuant to an agreement with a third-party organisation. In those cases, the terms of that agreement may govern how we process your Information. If you believe a third-party organisation has asked us to process your Information on their behalf, please consult with them in the first instance, as they will be responsible for how we process your Information. This Policy does not apply to any third-party websites and apps that you may use, including those to which we link in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.
You should read this Policy in full to ensure you are fully informed about the way we collect, use, store, or otherwise process your Information as well as your privacy rights.
1. Collection of Personal Information
You have choices about whether you visit the Site, ultilise our Services or provide Information to us. However, if you do not provide us with certain Information, you may not be able to use some functionalities of our Services. For example, if you do not take a selfie on the Site, then you will not be able to complete your verification submission.
You provide us with Information about yourself or the entity you represent when you:
  • Create an admin account on BINGO on-Demand account ("Account") as Customer.
  • Send verification invitations.
  • Access a verification invitation that links to our Site.
  • Submit your selfie to the Site.
  • Submit a photo of your identity document (e.g. passport, national ID) to the Site.
  • Contact support.
We primarily collect information directly from you. However, we may also receive data from third parties, to whom you should have given consent or permission to share your Information with the Site, this could include entities using our Site's Services to verify your identity, such as your employer and a provider of the financial service that you are onboarding.
1.1 Information the Site Collects
The following are the different types of Information the Site will or may collect in the course of providing Services:
  • For Customer, account and company information that you provide when you register for an Account or sign up for our products or services, for example company name, your name, your position, email address, and business documents; your login information (email and password); and the verification submissions of the individuals that you send verification invitation to, including verifiees' selfies and photos of their identity documents (collectively, “Account Data”).
  • For User, your selfie image, the image of your identity document, and the personal information on your identity document, including first name, surname, nationality, sex, document number, date of birth, document issue and expiration dates, place of birth, and portrait of the document owner, when submitting your verification via the invitation link generated via the Site; as well as your email address, blockchain address, or any remarks provided by Customer (collectively, "Personal Data").
  • Information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”).
  • Communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”).
  • Information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site and information we collect through cookies and other data collection technologies (collectively, “Technical Data”).
We collect the above Information when you provide it to us or when you use or visit the Site. We may also receive Information about you from other sources, including our Customer, business partners and service providers who provide essential services to the Site, such as AML services.
2. Usage of Information
We only use your Information where the law allows us to. Specifically, where:
  • we need to perform the contract we have entered into (or are about to enter into) with Customer, including to operate our identity verification services and to protect the safety and security of the Site.
  • it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests;
  • you have given us express consent to do so for a specific purpose, for example we need to verify your passport via a selfie or we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission;
  • we train our AI models in order to deliver better Services, including higher face verification accuracy, higher document verification accuracy, and higher face matching accuracy; or
  • we need to comply with a legal or regulatory obligation.
If you have given us consent to use your Information for a specific purpose, you have the right to withdraw your consent at any time by contacting us at bingo-support@parallelchain.io, but please note this will not affect any use of your Information that has already taken place.
We do not share your Information with any company outside our group for marketing purposes, unless with your express specific consent to do so.
3. Retention of Information
We keep your Information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain Information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Unless specified otherwise, the general rules are the following:
  • Account Data: From the time of collection until one year after the closure of the Account.
  • Personal Data: From the time of collection until one year after the closure of the Account. This applies specifically to the Account that receive the verification submission that contains the Personal Data.
  • Support Data, Preference Data, Technical Data, and Usage Data: From the time of collection until two years from the date of collection.
4. Sharing of Information
We may share your information with the following parties:
  • Affiliates, these companies use your personal information as described in this Policy.
  • Government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
  • If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your information may be disclosed and/or transferred to a third party in connection with such a transaction. We will notify you if such a transaction takes place and inform you of any choices you may have regarding your information.
  • Third parties that help us operate, provide, support, and improve our Services, for example third-party service providers who provide payment services, AML services, data storage and backup, and infrastructure. Any third-party service providers who has access to your personal information and business information will only be granted such access for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information and business information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information and business information. We take reasonable steps to confirm that all third-party service providers that we engage process personal information and business information in the manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.
6. Storage and Security of Information
We use AWS cloud service providers to host the information we collect. Your Account is password protected to protect the security and integrity of your Information.
Access to your Information is restricted to our personnel or service providers on a strictly need-to-know basis, who will only process your Information on our instructions and who are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so and our data collection, storage, and processing practices are reviewed regularly.
While we implement safeguards designed to protect your Information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your Information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.
7. Your Rights
You have the right to:
  • be informed of what we do with your Information;
  • request a copy of Information we hold about you;
  • require us to correct any inaccuracy or error in any Information we hold about you;
  • request erasure of your Information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);
  • object to or restrict the processing by us of your Information (including for marketing purposes);
  • request to receive some of your Information in a structured, commonly used, and machine readable format, and request that we transfer such Information to another party; and
  • withdraw your consent at any time where we are relying on consent to process your Information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).
As a security measure, we will need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.
Any request under this section will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.
8. Changes to this Policy
We may revise this Policy, including changing, deleting, or adding, from time to time in our sole discretion, including to reflect changes in applicable law. We will post the revised Policy on this webpage with a “last updated” date. please review this webpage on a regular basis to be informed of timely information. If you continue to use the Site after the revisions take effect, you agree to be bound by the revised Policy. You agree that we shall not be liable to you or to any third party for any revision to the Policy.
9. Policy Towards Minors
Our Services are not designed for and are not marketed to individuals under the age of 18 or such other age designated by applicable law (“Minors”). We do not knowingly collect personal information and business information from Minors. If we become aware that a Minor has provided us with personal data and business information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from Minors.
10. Legal Basis List
1. We process: Account Data. For the purpose of: Registering you as a user on our Site. Legal basis: To perform our contract with you and provide the Services you or Customer request.
2. We process: Account Data, Personal Data, Support Data, Technical Data, and User Content. For the purpose of: Enabling you to use the Site and our Services. Legal basis: To perform our contract with you and provide the Services you or Customer request.
3. We process: Account Data, Preference Data. For the purpose of: Notifying you about changes to our Services. Legal basis: To perform our contract with you and provide the Services you or Customer request.
4. We process: Technical Data, Usage Data. For the purpose of: Administering and maintaining safety and security of the Site. Legal basis: To perform our contract with you and provide the Services you or Customer request.
5. We process: Support Data, Technical Data, Usage Data. For the purpose of: Studying usage of our products and services. Legal basis: Legitimate interest to improve our Site and Services.
6. We process: Account Data. For the purpose of: Gathering feedback on the Site and our Services. Legal basis: Legitimate interest to improve our Site and Services.
7. We process: Account Data, Preference Data. For the purpose of: Providing information on the Site and our Services that may be of interest to you. Legal basis: Consent, which you may withdraw at any time.
11. Contact Us
If you have any questions about the Site or this Policy, please contact us at bingo-support@parallelchain.io